Join Our Team

NCS is a team of talented, passionate individuals on a mission to grow faith-based communities. As a company, you are who you hire. At NCS, we believe that we can only accomplish our mission if we hire amazing people who share our values.

 

We believe that vibrant organizations matter. For a century and counting we have helped thousands of faith-based organizations and hundreds of nonprofit organizations across the country. We have been an extension of their team helping them to communicate with their members, grow their engagement, and advance a stewardship way of life. We have embraced technological changes to better serve the emerging needs of our customers. Our mission is to help our customers build a vibrant community, one member at a time.

 

  • We love what we do
  • The team’s success is more important than individual success
  • We do great work
  • Collaboration 
  • Growth

 

Think you may be a good fit for a career with NCS? Share your interest with us today.

Apply by sending your resume to info@ncssolutions.org

Current Job Openings

Production Line Operator

Responsibilities

  • Help assemble and prepare products for shipment. Includes packaging finished products and organizing them for shipments.
  • Monitor production processes to ensure efficiency and quality
  • Perform quality checks on finished products to ensure they meet specifications
  • Follow safety protocols and maintain a clean and organized work area
  • Collaborate with team members and supervisors to meet production goals
  • Adhere to company policies and procedures

Requirements

  • High school diploma or equivalent
  • Previous experience in a manufacturing or production environment helpful
  • Ability to operate machinery and equipment safely and effectively
  • Strong attention to detail and ability to follow instructions accurately
  • Good communication skills and ability to work well in a team environment
  • Physical stamina and ability to lift 25 lbs
  • Flexibility to work different shifts, including evenings, weekends, and overtime if needed

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

We offer pay rates per Union contract, opportunities for advancement, and a comprehensive benefits package. Join our team of dedicated professionals and contribute to our success in delivering high-quality products. Apply now!

Job Type: Full-time

Salary: $14.00 – $14.50 per hour

Expected hours: 40 per week

Benefits:

  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

10-hour shift –  Monday through Thursday

  • Day shift
  • Evening shift

Shift availability:

  • Day Shift (Required)
  • Evening Shift (Required)

Work Location: In person

Apply by sending your resume to info@ncssolutions.org

Customer Service Outbound Call Representative

Responsibilities

Manage Account Inquiries
  • On a daily basis, outbound customer service representatives interact with customers.
  • The representative will identify customer’s needs, clarify information, research issues, and provide solutions in a timely manner.
  • Problem-solving – customer issues, questions, account concerns. 
  • Requires follow-up calls or emails. All interactions must be documented and may also need to be entered into a CRM system.

 

Build Client Relationships

Through strong customer service skills and techniques, outbound customer service representative will engage customers and build sustainable relationships. By creating strong relationships, these reps are better able to upsell additional products or services to existing customers.

 

Verify and Process Payments

This role may require performance of administrative functions including verifying account information and ensuring orders are processed accurately. Outbound customer service representatives are also expected to contact clients to inform them about changes or corrections to anything related to account payments, such as an abnormal credit card charge.

 

Qualifications

Outbound customer service representatives have a passion for service and organization.

  • Communication skills – outbound customer service representative will  interact with many people, such as customers, supervisors, and vendors. It is important that they be strong, detailed communicators in order to run smooth operations in a fast-paced environment
  • Attention to detail – successful outbound customer service reps work well under pressure and can multitask even while paying close attention to details when providing customer service, maintaining records, and tracking correspondence
  • Team management – outbound customer service representatives keep team members motivated, hire and train new representatives, and resolve workplace conflicts
  • Problem-solving skills – those in this role are natural problem-solvers. There are many occasions dealing with customer issues and account discrepancies that require researching, escalating, and resolving issues effectively

Compensation Package

  • Competitive Base Salary and Bonus structure 
  • Health and Dental Coverage
  • 401K Retirement Plan
  • Up to 2 weeks PTO to start
  • Amazing Culture

 

Apply by sending your resume to info@ncssolutions.org

Our Office

2670 Pyramus Road
Chester, WV 26034

Contact Us

1-800-627-9900

New Customers new_sales@ncssolutions.org
Existing Customer orders@ncssolutions.org

Office Hours

Mon-Thu: 8:30am – 5pm
Fri: 8 – 4:30
Sat-Sun: Closed