Join Our Team

We believe that vibrant organizations matter. For a century and counting we have helped thousands of faith-based organizations and hundreds of nonprofit organizations across the country. We have been an extension of their team helping them to communicate with their members, grow their engagement, and advance a stewardship way of life. We have embraced technological changes to better serve the emerging needs of our customers. Our mission is to help our customers build a vibrant community, one member at a time.

• We love what we do
• The team’s success is more important than individual success
• We do great work
• Collaboration 
• Growth

Think you may be a good fit for a career with NCS? Share your interest with us today.

Apply by sending your resume to info@ncssolutions.org

Current Openings

Job Title: System Engineer

Department: Information Technology (Business Support)

Reports to: Chief Information Officer

Systems Engineer

Job Summary

We are seeking a skilled Systems Engineer with expertise in virtualization, networking and storage solutions. The ideal candidate will have hands-on experience managing VMware environments, Windows operating systems, and enterprise networking infrastructure. This role requires a strong technical background in routing, switching and storage area networks (SAN) to ensure the reliability and efficiency of IT systems.

Key Responsibilities

–Design, implement and maintain virtualized environments using VMware technologies.

–Manage and administer Windows Server 2008/2016 and Windows 10 & later operating systems.

–Maintain and optimize storage solutions and SAN infrastructure to ensure high availability and performance.

–Configure, manage, and troubleshoot networking components, including routing and switching.

–Monitor system performance, security and compliance, ensuring reliability and efficiency.

–Collaborate with IT teams to deploy, upgrade and support enterprise-level applications and systems.

–Perform backup and disaster recovery planning to safeguard critical business operations.

–Provide technical support and troubleshooting for hardware, software and network-related issues.

Qualifications & Skills

–3+ years of experience in system engineering, IT infrastructure, or a related field. 

-Strong hands-on experience with VMware virtualization solutions.

-Proficiency in Windows Server 2008/2016 and Windows 10 & later administration.

-Experience with storage management and SAN technologies.

-Solid knowledge of networking fundamentals, including routing and switching.

-Familiarity with IT security best practices and disaster recovery strategies.

-Strong troubleshooting and problem-solving skills.

-Excellent communication and documentation abilities.

Preferred Qualifications

-Certifications such as VMware VCP, Microsoft Certified Solutions Expert (MCSE), Cisco CCNA, or equivalent.

-Experience with cloud platforms such as Azure or AWS.

-Familiarity with automation and scripting (PowerShell, Python, etc).

Job Title: Customer Success Specialist/Account Manager

Location: NCS/ Chester WV/Hybrid

Job Summary

We are looking for a dynamic and results-oriented Customer Success Specialist to join our team. The Customer Success Specialist will be responsible for building and maintaining strong relationships with clients, guiding them through their journey with NCS, and ensuring they derive maximum value from our solutions. This role combines elements of customer support, project management, and account management, with a strong focus on customer satisfaction and retention. 

Key Responsibilities:

-Customer Onboarding: Guide new customer through the onboarding process, ensuring a smooth transition and positive initial experience with NCS products.

-Account Management: Develop and maintain strong relationships with customers, acting as their main point of contact and advocate within the company.

-Customer Support: Address customer inquiries and resolve issues in a timely and effective manner, collaborating with cross-functional teams as needed.

-Product Education & Training: Conduct training sessions, webinars, and demos to ensure customers are well-versed in using the product to meet their specific needs.

-Customer Retention: Identify opportunities for growth within accounts, ensuring renewal and retention goals are met.

-Feedback Loop: Collect and analyze customer feedback to identify trends and potential areas for product improvement. Communicate findings to the product and engineering teams.

-Reporting & Documentation: Maintain accurate records of customer interactions, success metrics, and status updates, providing regular reports to leadership.

-Upsell and Cross-sell Opportunities: Identify and pursue opportunities for upsell and cross-sell based on customer needs, working closely with sales to secure these opportunities. 

Requirements:

-Bachelor’s degree in business, marketing or a related field.

-Proven experience in customer success, account management, or a similar client-facing role.

-Excellent communication and interpersonal skills.

-Strong problem-solving abilities and customer-focused attitude.

-Familiarity with CRM software (e.g. HubSpot)

-Ability to work independently and as part of a team in a fast-paced, dynamic environment.

-Passion for helping customers succeed and a genuine interest in helping churches and nonprofits succeed.

Preferred Qualifications

-Experience in customer service and sales.

-Knowledge of the Catholic market and print industry

-Project management experience or certifications.

Benefits:

-Competitive salary and performance bonuses.

-Health, dental and vision insurance.

-Paid time off and holidays.

-Opportunities for professional development and growth.

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